Originally Posted by shore9

I believe that it did use to go paid J, paid rewards, then paid Y fares etc, now nobody knows and agents are giving false info. Perhaps management at AC could at least straighten this out with their employees to prevent them from giving false info to customers and creating angry pax who thought they deserved an upgrade but didn't get one. It is quite unbeliveable the different things agents say, makes me wonder what training they go through.