Hello,

I was registered for the 10 dine promotion whereby if you dine ten times at participating restaurants between Jan 1 to Mar 31, 2007 and spend $25 each time, you get 5,000 United bonus miles at the end of promotion. I had satisfied all these conditions and even hurried to dine at the last two restaurants on March 31, the last day of promotion, since I had only 8 dines by that time. For my very last dine the bill came to $19.99, I put the tip at $5.01, for a total of $25.00. But alas my idiot waitress did not want to probably have that extra penny in tip so she charged my credit card $24.99!

I wrote to [email protected], recd. a prompt reply saying please mail your original receipt and it will be reviewed by "our frequent flyer liasion" and sorry for the unsatisfactory experience.

Well, I mailed the original receipt that had $25 and my signature and a cover letter. Six weeks later and no word from RN as if my receipt and letter was garbage. So I called and called and after giving the run around got an email from the same customer service agent who had responded to my original email that "your account has been thoroughly reviewed by our frequent flyer liasion and unfortunately it does not qualify for the promotion". No explanation as to why, no guilt as to being a penny short because of no fault of mine but the waitress they were trying to get away by not giving the 5k miles, and ignoring the fact that some of my other dines were $70-$80. Now aren't the malicious intentions very obvious? The frequent flyer liasion name is apparently Donna Doksee as I was told by one of the helpful CSRs and I am amazed that such people still work at organizations - no wonders the stock price of RN hovers at a 52 week low and they just reported a quarterly loss!! Its because people like Donna drive away customers instead of retaining them. I have hence decided to take the following actions against RN:

- Write to 1K voice at United about the matter and hopefully United will see what type of company they are partering with

- File a claim with Better Business Bureau as the BBB logo is on RN website

- Close my MP Dining account and advise all friends and family members to do the same as they are clearly an unethical company

- Legally sue them as they are clearly trying to escape from their obligations. Their main office at Riverside Plaza is just a couple of blocks from my office in downtown Chicago, if that may make things any convenient.

If you folks have any other suggestions please let me know and I'll take those steps as well.

^ Well a customer service manager (perhaps a secret lurker?) from the Chicago headquarters saw my post, reviewed my account, understood that the waitress short changing me by a penny was an unfortunate incident and hence decided to exercise her customer service aptitude to go ahead and credit the 5k bonus miles. I have recd. the miles in my account - thank you RN for attempting to provide good service to your members!