Originally Posted by
mudd_stuffin
My gf was very fortunate to have gotten a courteous and helpful (but not-following-the-new-policy) gate agent and got her seat.
Sounds like the agent your gf got is an ex-CP employee. My only positive experiences have been with either ex-CP employees or concierges or FT lurkers/posters or "higher ups". I ask the agents if they are ex-CP (if they aren't a concierge).
My experiences with purebred AC agents have been quite crap.