Originally Posted by
The Lev
All the agent said was that paying passengers come first - a SE/E/P passenger booked in Y looking to upgrade with a certificate has "paid" for the ticket and will almost certainly (unless the rules have changed again) have priority over you.
I think they were quoting you the old rules.
I wish you luck.
Look at what guessaaa said (assuming he paraphrased correctly):
Anyone who pays for a business class fare will have seats first, then you'll get yours before anyone else - but those who pay get first dibs. Otherwise if you find a business class seat on this flight that's free, you can call us back and we will change the class for you free of charge.
It seems pretty clear that paying J's get priority first. I think even the agent is confused as to who gets priority after that.