FlyerTalk Forums - View Single Post - Trouble getting stays credited at Heathrow
Old May 21, 2007 | 6:56 am
  #9  
mickeypops
15 Years on Site
 
Join Date: Apr 2006
Location: Glasgow, Scotland
Programs: British Airways Executive Club Gold, Marriott Lifetime Platinum
Posts: 226
I stay at the LHR Renaissance pretty well every week for a couple of nights, so I'm a bit of an expert on this topic (sad but true)

In my experience, if your reservation quotes your MRW number, i.e. you can see the reservation on your account online, then the points will post, usually after 48 hours.

If the number isn't quoted on the reservation, and even if you hand over your card at check in and the number is quoted on your invoice, it simply won't post and you'll have to fax in your invoice afterwards.

I don't know why it works like that, but it does.

M
mickeypops is offline