Originally Posted by
Wainwright
...because UA chose to hire individuals in India and other locations to handle these calls. To be precise, nobody in the US was rude to him except UA. It is an issue of vernacular plain and simple. ICC rep was trying to do his job and UA seems to just love a baptism by fire...hence the lack of traning.
Which, as I said, makes it UA's fault and, unfortunately, the person UA chose to provide customer service.