Originally Posted by Cher905

On April 27 I was on a MSP-LAS flight where the FA announced a "special Skymall promotion" for that flight: 50 miles per dollar spent. I ordered a $300 digital camera thinking that I'd get 15,000 FF miles. The form given to me only stated 10 miles per dollar spent. When I questioned the FA about the discrepancy, she crossed off the "10 miles" info and hand-wrote "50 miles" and said it wouldn't be a problem.

Today I looked at my WP online statement and saw that only 4,500 miles posted to my account, which breaks down to 15 miles per dollar. I called the Skymall Buy in the Sky department about it, and the CSR confirmed that the FA had written "50 miles" on the statement, but that the most they *ever* award is 15 miles per dollar. I then asked to speak to the CSR's supervisor, who first lied about what had been written on the form and then blamed it on the FA for announcing the incorrect bonus mileage to all the passengers. I'm getting the complete runaround from them. I asked that a copy of the form be faxed to me since the only thing I have is a small receipt with the order number. Even that was like pulling teeth, and I won't be able to get into the office until Monday to see if they actually faxed it. The surly customer service rep told me that even if they did fax it to me, there was no way they were going to give me any additional miles.

Has anyone ever been on a flight that offered more than 15 miles per dollar for a Skymall purchase? Any suggestions, or should I just let it go? At this point it's not the miles I'm upset about, it's the principle.