"United customer service in LAX is an oxymoron!"

>>>Correction, UA customer service anywhere is an oxymoron and is a joke. One of the many reasons we got out of there.

I don't like it when an airline messes up and then says you are on your own to find a hotel...I feel sad when I see quite a few people sleeping in an airport and you know that the airline did this to them... The magazines/newspapers should go out and do an article on this, would absolutely kill the airlines' PR and image, then maybe they would do something about it.

My sympathies to the traveler from Melbourne. That is a LONG freaking trip and to have to get here and go look for a hotel... Not fair and you have my sympathy.