FlyerTalk Forums - View Single Post - The Estonian Call Center Sucks!!

May 18, 2007 | 1:27 pm

#4

Flying_Duck

Join Date: May 2003

Location: Salt Lake City, Utah, DL DM since inception, 3+ MM, HH Gold, SPG-Gold

Programs: DL, UA, AA, HH, SPG, HH, Hertz, Avis

Posts: 1,843

Quote:

Originally Posted by Balboa

Regarding the seat assignment I have no clue how the Danish agent got the seats and how to "override". When I worked for SAS I can assure you that the sales agent has no possibility to "override" and get seats that are occupied. In that case they have to call the airport in question where the flight starts and ask them wich is not always easy, it cannot be done through the booking-system..of that I am 100% sure.

I have no clue how they did or if the agent in TLL just missed some seats?

I personally understand and agree with you on many points, the agent behaviour was not acceptable at all.

Thanks for your support.

I wonder if is as simple as having access to some "premium" (FF) seats not showing up on the seat map I have access to as a "non-premium" flyer on UA. On the phone he said "sending through the request" and 30 seconds after "confirmation received - they have seat XA and XB"

I suspect that one of these days, SAS (or any of the other airlines covered by this call center) taking calls from a US 800-number may get in trouble for blatantly violating the American for Disabilities Act because of sheer ignorance of this Act.

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