FlyerTalk Forums - View Single Post - UAL.com -- can't change seat, can't apply for upgrade
Old May 18, 2007 | 9:52 am
  #8  
SeattleDavid
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20 Years on Site
 
Join Date: Jul 2003
Location: Gatwick, UK
Programs: UA *G, BA Silver
Posts: 1,723
The only thing to do is CALL them. There are a number of reasons why this happens - the one that happens to me most often is that schedule changes include a flight number change and seat assignments and upgrade requests require a match between the e-ticket and the itinerary.

It can also happen when your travel agent doesn't complete ticketing properly - again causing a mismatch between the eticket and the itinerary.

If you don't call them you may well find that you can't do online check-in or even Easy CheckIn at the airport.
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