Originally Posted by
jiburi
I witnessed four passengers returning to Japan on a 330-200 and was denied WBC seating. They were a WBC fare paying customer but somehow got the short end of the stick. Some compensation was provided but I don't know what that was.... Hopefully it's not a ECV, as they would probably try to book away from NW for the future anyways.
Probably... but paying business class customers seem to expect a lot, and rash decisions like that might be unwise.
I knew one million-miler FF who flew mostly paid biz. He'd redeem 4 biz awards a year to take his family on vacation at their usual spot. One year, his preferred carrier didn't have award availability when he wanted it - so he switched alliances completely!
That sort of "sense of entitlement" and the behavior that results from it is impossible for me to fathom... but then, I'm a member of the "working poor" in academia who always flies as cheaply as possible, and I'm profoundly grateful even for little things like preboarding, EUA or food.
Now, I'm sure he got comped on his new alliance, but I'm equally sure that sooner or later, his new alliance will screw up every bit as badly as his old one - because I've personally seen them do so!
