Someone mentioned on the CO board that you can complain to WE-CARE 2 once and get basically anything, but then the spigot shuts off and the rest of your complaints fall on deaf ears. In regular business this would mean a airlines are using a simple CRM system, but I don't love the thought of this happening because we all know how often the airlines screw up.
It also gives some credence to the concern about comments made on a board like this following you through your posted email address to your FF account...