EFV, EF is an important tool to many members here, and so it's natural for us to talk among ourselves about issues with it. On one hand, we realize that we're fallible and may simply be doing something stupid; on the other, we want to help other FTers by making sure they know of EF limitations that might otherwise be very frustrating. And handling issues privately by email deprives the community of useful knowledge.

I'd hate to be the guy assigned to scan ALL of FT every day for EF mentions, but if I was marketing a product like EF, I'd be darned sure someone was assigned to do it. (Disclaimer: I know squat about marketing, so maybe it's not as important as I think.) You could make your job easier (and help all of us in the process) by talking Randy into enabling 2- and 3-letter searches, a glaring limitation in a forum full of 2- and 3-letter acronyms.

But imho the first thing EF should do to assure customer confidence is generate (and maintain) a page of known issues with a prominent link. No customer should have to discover for himself e.g. that typing in an airline code can be fatal to a search.