My point was simply that the service level in response to these problems is not what I expected. Two extra nights billing is a significant sum, and if I were the manager I would have had staff calling everyone affected by the problem rather than having the guests find the extra charges on their billing.

Although the examples differ, in both cases I feel that the onus has been placed on me, the guest, to deal with the fallout from their problems. In the case of the FPC website, I could not even fix the problem myself, but calling for help resulted only in voice mail. No call back so far. I have an upcoming reservation that I would like to view online.

Update: 10:24 am...just got a call from FPC and the problem has been fixed. The agent was very helpful and courteous. It seems my natural impatience got the better of me once again...