Originally Posted by makfan

I received an email from FPC today saying that for a short while on May 8, my profile may have been compromised. My password has been reset and I should follow the instructions for "Forgot my password" to reset it. Great...it rejects my answers to each of the three possible challenge questions, so I am effectively locked out. A call to the phone number in the email gets voice mail.

This happened just a week after my credit card was triple-charged for my most-recent one-night stay at the YVR location. No one at the hotel called me. I found out when reviewing my account to see why the balance was higher than I expected. While two of the three charges were reversed about a week after my stay, I feel I should have been called immediately when the error was discovered. The charges very easily could have been on one statement with the credit on the following statement, resulting in significant extra $$ taken from my checking account on the due date (or requiring me to spend valuable time calling the credit card company to have the payment amount changed).

After reading some threads on this board, my sense is that many people are less than satisfied with Fairmont recently. This incident certainly does not increase my satisfaction, especially given that I have to wait for someone to call me back to get access to my reservation history, etc.

I expect better from a hotel with these prices.