The miserable people at QF awarded me nothing on my birthday when I used UC to upgrade from D to Z on HKG-SYD. The PJs ran out just before they got to me. Two emails in the last 4 weeks to QF on return have remained unanswered (in spite of the standard response saying "we'll look into it.."). Cabin crew were excellent but the back-up from the company (short loading and then ignoring my emailed complaints) spoiled the "1st experience".

Very poor form Qantas.