Originally Posted by
gura
Now the issue is not about my family, but the poor telephone operators at Delhi. They keep apologizing to angry customers round-the-clock, keep calling YYZ agent without being answered, and keep sending telex only to be left unread. Imagine their stress. IMO, YYZ baggage desk staff deserve 1-month rotation in Delhi every year, and vice versa.
All my phone calls to them have resulted in pretty calm conversations with calm service reps. They never sound or seem stressed.
Perhaps I just know how to play the game. I've played it many times and have won.