Hi, I've never posted in this area before, but I'm not sure what to do. I'm travelling with my girlfriend from SIN to BNE over X-Mas break, and we long ago made a reservation with a travel agent in SIN. Turns out the agent "lost" the reservation, then lied about it, till my girlfriend asked to speak to the manager. The manager has promised to try to get a seat-- the last I heard was a flight on Garuda?! It would seem to me that we are entitled to a seat on Qantas, and it's the travel agent's problem as to how they sort this out. I"m not sure how to proceed at this point.

I'm a OW Emerald,if that will help at all....