FlyerTalk Forums - View Single Post - Qantas refund the differnce?
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Old Oct 19, 2003 | 2:58 am
  #13  
lokijuh
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Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by thadocta:
THey ARE changeable, but you need to upgrade to the next available fare bucket - O class or higher - AND pay the difference to that fare type - AND pay a $27.50 change fee.

Dave
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Indeed they are cancellable (but not refundable), as well - provided you pay the $27.50 fee + buy a more expensive ticket within 12 months.

The watchout for those who have experience with Virgin Blue cancellations - whilst I believe DJ will allow you use the credit as you deem fit over 12 months - QF require you to use it all in one hit - on a more expensive fare than originally paid (but not necessarily the same destination).

So if you cancel a $300 SYD-PER flight, you must use the credit to buy a fare worth more than $300. You can't use it for a $150 fare now and a $150 later (like you can on DJ).

Note, I am just going on what I was told over the phone by customer service - if anyone's experience differs let us know.

You also can't rebook on same day. However if you hold a $200 fare, and a $100 fare comes available on the same day - and you can be bothered - you can cancel the $200 fare & hold it in credit (minus change fee of $27.50) and on a totally separate booking book the $100 fare.

[This message has been edited by lokijuh (edited 10-19-2003).]
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