Originally Posted by flyinbob

Never said UA was being ripped off. Just said wrong is wrong. In this case a clear mistake was made. Had a customer made a similar mistake and UA said rules are rules you would hear no end to the howling. Here people are wondering not whether their keeping these tickets is ethically wrong, but how can they work the system and get even more!

And UA does have a system whereby you can refund a ticket within 24 hours of purchase if you change your mind or make a mistake. Apparently no one here thinks UA is entitled to the same consideration. Why not?