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Thread: To Whom Do I Write: RE Maintenance Issue at SHS?
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Old May 10, 2007 | 5:57 pm
  #8  
HonestABE
 
Join Date: Jun 2005
Location: In the gate area on a flight delay
Programs: UA Million Miler, Hyatt Platinum, Starwood Gold, Marriott Silver, Motel 6 Tin
Posts: 1,093
Thumbs up Resolution
Was contacted by the GM at the Las Cruces SpringHill Suites yesterday.

He apologized for the problems I encountered, and augmented my Rewards Points balance nicely. The points posted last night, after which I received a confirmation e-mail from Marriott.

The GM also acknowledged my mother's illness (a nice, personal touch!).

Bravo to the GM and to Marriott!

And thanks to you for directing me to a speedy resolution.

^ ^
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