Originally Posted by TheMan

This would be a good topic for continuous comments.

I was in SFO the other day and I overheard a gate agent telling another gate agent that she downgraded a platinum that had been automatically upgraded at the gate because he was an .......! Her words, not mine. She then upgraded someone else that was more pleasant.
I have always felt that these people have more so-called power than they let on and now I know it.