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Old Oct 2, 2003 | 7:03 pm
  #1  
NM
 
Join Date: Aug 2001
Programs: AA Plat & LTG; QF LTG
Posts: 9,837
QFF Service

My travel agent neglected to add my FF details to my reservation for my trip ti SYD this week, so when I checked-in using the Quick Check kiosk in Brisbane there was record of my FF# on my boarding pass. I still had a good seat alloctated and access to QP using my WP card, so I figured I would just send the details off to QFF later to have it added.

So yesterday I took thadocta's suggestion and scanned my BP and emailed it to [email protected]. This morning I received a phone call from QFF saying they had posted my flight details as requested. Not only did they action this in less than 24 hours, but followed up with a phone call to let me know it had been done and was there anything else they could assist with. I was impressed.

This TA oversight actually worked to my favour since the outbound flight was in September and the return was in October, and my membership year rolled over on 30th September. So now I get both flights credited to this year's SC earnings rather than one being in last year and going down the gurgler as far as status is concerned since my WP status had already been renewed for next 12 months (again thanks QFF).

So I can certainly second thadocta's suggestion of scanning and emailing BP's rather than just faxing. Certainly resulted in a quick response for me.
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