Originally Posted by
nako
The fact that the OP of that thread was a Diamond does not prove that they will not do this for lower-tier members, or that they won't give a "Be My Guest" certificate good at all hotels. The advice given in that thread was tailored to the fact that the OP happened to be Diamond, but it says
absolutely nothing about Hilton not doing this for lower-tier members.
And yes, considering that I posted to that thread several times when it was new, I'd say that I did read it fairly closely.
Mike
Its hotel guests like you that make me happy I am out of operations management. You expect excessive compensation for a problem that occured. More people on this website would be much happier in general when dealing with problems that come up with hotels, airlines, etc., if they had more reasonable expectations as to what solutions/compensation should be received.