I've used it many times. Because the pick-up area is pretty small in the garage, and all the vendors use it, they try to time the cars waiting there to your flight arrival time. This limits your choice, compared to other airports, since they make the selection for you. I've always had my 4WD (winter) waiting for me by the booth with the umbrella. In the summer, you can get a choice of the smaller cars, but not many.

I once refused a SUV because it was only 2WD, and they brought up a 4WD in about 10 minutes.

If you have any type of deal or coupon, you must use the counter first, but there is still an Emerald sign and lane on the right end of it. They will take you next, so have your card handy.

If it's a standard web reservation, or phone, go straight out from the luggage carousels, cross the walkway to the parking garage, and once in the garage (ground level) turn to your right. You'll see the big umbrella near the last aisle.

Drop off is as easy as other airports, but in Reno, all the cars enter from the same ramp into the garage. You just pull in, turn right, and go to the last aisle to park. An attendant is there to check you out with a handheld.