Originally Posted by
TriscuiT
So you are saying that SWUs give higher priority on the waitlist
There are two waitlists - PA and PB. All 1K upgrades and all SWU upgrade requests go on PA. Mileage requests by sub-1Ks go on PB (unless the agent is particularly nice). Nobody clears off PB unless PA is empty.
Originally Posted by
TriscuiT
How the heck is a rookie supposed to know what to believe?!
Trust FT. We have better training...
Originally Posted by
TriscuiT
What is the "DM list"?
The Departure Management list. When the flight opens for check-in, all upgrade requests get moved to the DM list, and the DM list is ordered by status, fare paid, and finally time on the DM list.