Originally Posted by
CaveatEmpty
When the miles didn't post, I got on the phone ~ and was told the place had dropped off the week before .. the website error "wasn't their responsibility", and I "really should have phoned in" before dining. :speechless:
...and you thought only DHS was capable of such idiocy ??
You got a bad rep, who wanted to blow you off ... and succeeded. Your recourse was to follow up in writing, which would've stooid at least a 50% chance of their giving you the points, likely without directly acknowledging their mistake.