I have a further a clear example of CX restricting access based on Point of Sale. I have ex-MRU AONE4. One sector HKG-ICN has been waitlisted for over a month. Expertflier shows D9 (2 class sector) on all flights. When I call BA (LON or MRU) or CX (LON) they say no availability on any flight in any class on the day in question. When I call making a general enquiry they confirm there is plenty of availibility on the flight I want and all theother flights and I can make a dummy booking on Cathay Pacific's website.

After posting on this before and more research I am betting that Amadeus is resticting access based on the Point of Sale (POS) for this sector on this day for some reason. Why ? So when the agent looks at my reservation the POS filter is applied and the agent genuinely sees no availaibilty to re-book me. Does that seem like a resonable deduction that fits all the facts ?

What can I do, to get this changed.
Will the waitlist ever clear, I don't see how it ever will and need to know soon. ?
When I start the RTW this week will the POS indicator move as I go on my RTW or will the availibilty I can see change somehow.
I guess I need CX to sort this out ? How do I explain this to a CX aqent so they can help me, would someone in CX reservations have the authorisation to change my booking access privileges. Should it be a call to HKG or would LON based agents help.


Any suggestion most welcome.