On a simpler, fundamental level, I'm flabbergasted that this kind of thing is even happening at a Marriott. Then again, last night I pulled into the wrong downtown Toronto Marriott (there are two on Yonge Street, a few blocks apart). They charged me a $3.50 parking fee and absolutely refused to waive it. I was there 10 minutes - that's how long it took the front desk to figure out I was in the other building. I'm starting to really wonder why Marriott is choosing to go down this path.

Ok, yeah, you got me: CN$3.50 in revenue and no real grounds for me to argue. But piece by piece, it starts to change my perception of the brand. (In fairness, the other Marriott desk clerk at the 2nd property said "Yeah, we get that all the time - people go to the wrong one. We waive the parking charge here.")