Moderator, Marriott Bonvoy & FlyerTalk Evangelist
Join Date: Oct 2002
Location: McKinney, TX, USA
Programs: United Silver; AA Plat/2MM; Marriott LT Titanium; Hilton Gold
Posts: 11,727
I agree that if you know to check your online statement it isn't hard to see, but your making an assumption that everyone will periodically check their online account statements to see if they have received an e-cert. Considering that these certs have not be delivered via e-certs in the past, why would someone suddenly think to check online to see if they have it there?