To Whom Do I Write: RE Maintenance Issue at SHS?
Spent two nights this week at SHS in Las Cruces, NM. Stressful trip as Mom had had a heart attack.
Anyway, first night, my sleep was constantly interrupted by clicking sound from A/C unit when fan was operating. Notified front desk the next AM and was thanked for bringing it to their attention.
Returned late that evening (had an early morning flight the next AM out of ELP), and, lo and behold, the damned A/C unit was making the same clicking sound! Needless to say, I tossed and turned most of the night, awakened just about every time the A/C cycled on. Finally just shut the unit off, and sweated the rest of the night.
Notified the the front desk upon departure (5 AM) and was greeted with the response, "Gee, that's too bad."
Marriott is my hotel chain of choice, and I have never complained before. To whom should I write? And, is it fair to ask for at least a partial credit against my bill?
TIA.