Originally Posted by
hvnflyer
I am a platnium and checked into the Westin this week and was told that this property does not upgrade to suites. I thought that as a platnium I was to be upgraded. I asked and there were suites available All they would do was upgrade me to a Ocean Front room. Was the front desk clerk correct on this?>
Sounds about right to me. There are three types of suites available at this resort: two are 2 bedroom suites and one 1 bedroom suite. And, all of them have to be booked directly by the hotel instead of through Starwood, so that tells me that they are probably all above the standard suite category set aside for Platinum complimentary upgrades.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]