Originally Posted by
jetBlueNYFL
It's not blaming the victim/customer. However, the customer should have been responsible to at least notice their credit card was not given back to them.
There is no however here. And yes, when you say that the customer "should have been responsible," you
are blaming the victim. That
is the definition of blaming the victim.
Why can't you just say that the B6 employee screwed up and leave well enough alone?