Originally Posted by
bjtaylor
I've always been concerned about the lack of security with AA.com concerning easy PNR lookup. I've seen a built-in error message if you book travel online, and then from a public location pull up the record without logging in and attempt to cancel it.
So, I decided empirical evidence would be the best method to answer your question.
1) I called up the Exec Plat desk and had them place an itinerary on a 24-hour hold.
2) I then proceeded down to a public computer lab, with record locator in hand, and pulled up the itinerary.
3) Without logging in, there was no Cancel button available, but it looked as if I could change the seat assignments.
4) I then logged into my dad's account, and pulled up the record locator from my dad's account.
5) The cancel button was there, but upon hitting it, I received the following message:
Check below for errors:
We are unable to process your request because you are not listed as a passenger or did not purchase the reservation. Please contact your local American Airlines Reservations Office.
In conclusion, it looks like the individual may be able to change your seats online, so I'd watch that, but as far as cancelling your itinerary online, I think the functionality is pretty well protected.
This is definitely true, and I appreciate AA for putting this step in place. Additionally I have found that it is very difficult to use a third party's credit card for ticketing online when redeeming AA miles. IME, the account holder or passenger traveling must use their credit card to pay taxes and fees on award reservations.
One thing to note is that anyone with a PNR could call in and cancel the reservation; I have cancelled another person's reservation with no problems before, even when my AAdvantage number nor my name were attached to the reservation at all.