Originally Posted by
skyglider99
Just to expand on what worldtrav posted**the CSR can access the history and the rk fields of the current pnr**for itin changes.comments from other agents etc**which can be helpful if there is a problem at the gate.
I'm curious, do the ** in your posts have anything to do with the way the computer programs you use at work accept information? Like, is it difficult to show punctuation? I'm asking because sometimes, I've seen
ancient-looking keyboards and can only imagine how similarly dated the software might be.