Originally Posted by
djerikd
Originally Posted by
skyglider99
Just to expand on what worldtrav posted**the CSR can access the history and the rk fields of the current pnr**for itin changes.comments from other agents etc**which can be helpful if there is a problem at the gate.
...and can warn them if you've ticked off an agent who has placed comments in your record.
but they can also send a message to the g/a saying u/g this pax if possible/available
. wasn't planning on u/g'ing but it was a nice surprise
