Both my wife and her friend are now unable to access their PNR online for upcoming reward travel tickets. Several calls confirm that the intineraries are still active, but they can do nothing to manage them and may end up with OLCI issue.

I called the ESD on the friend's PNR and they said they would fix it weeks ago. The issue with my wife's is seemingly new.

The elite desk took a look at both and didnt see any reason why they couldnt be seen online, so this is confusing and perplexing.