Originally Posted by
aaupgrade
It has been 7 weeks since this issue was first raised and brought to the attention of the official Marriott representative here on FT.
Well I spent the last half hour once again checking the Vail Marriott.
As it has been for the past few months, NO Standard Awards are available for the period from Dec 2007 through April 2008 despite assurances by Marriott (via Chris) that all Marriotts are suppose to make available a portion of their rooms for Standard Awards. Grand Flora and Capri Marriotts being the only exceptions.
No Stay Anytime awards on the following nights even though Standard rooms are available for sale:
Jan 5-12
Jan 16-21
Jan 31
Feb 1
Feb 13-21
Feb 23
Mar 1
Apr 1-20
Marriott, I suggest you stop lying and deceiving us as it does not bode well for your reputation. If Marriott wanted to live up to their promises it sure would not take over 7 weeks to rectify this situation. Marriott's actions of late, or inaction in this case, speaks for itself. Unfortunately resulting in much of my admiration and respect for this company going out the window.
If your Love for MR is so great why NOT simply move your Biz to another chain? Thats what I did and do.
As for Vail just make a res with a different Hotel, Oh then you'll have to pay for it.
So although I agree with You it seems that this Hotel is doing like so many are doing today with all the Chains,they are deciding the T&Cs for themselves and choosing which ones they will abide by and which ones they wont. It could very well be that MR is trying to get them up to par (that is if its not an MR owned Hotel), but theres only so much they can do, I know this from other problems with other Hotels. Could be the Hotel is trying to be added to the Exception List. I dont think its as easy as someone calling them and telling them what they have to do, I know of caseswhere the Hotel basically told HQ to shove it and take Us to Court if you dont like what we are doing, and indeed evebn though there was a contract,left the Hotel chain