I just can't seem to find a good travel agent in the Bay Area. I want someone who is responsive, will communicate promptly by email because I'm always pressed for time. I also need someone who knows UA's policies inside and out. (I always seem to know more than the travel agents and it's becoming exasperating.) I'm more than willing to pay a fair price for the service.

Is Amex Travel a good option or is a smaller shop better? Any insights welcomed.