Hah - fair enough - if I don't hear back by Monday, I'll assume it will never be responded to.

To all who responded - thank you! I'll follow-up with a phone call later this week and hopefully see some action, or at least be provided with a case number. I've not asked for anything in particular, but I do expect a response and an apology, and something that indicates they'd like to keep me as a customer.

I know it's nowhere near what most of you spend, but the $2500 I've spent with them so far this year is $2300 more than I've spent in previous years, and I'm shocked to have had so many issues. As this is all personal travel, I can easily go back to whoever's the cheapest instead of making an attempt at brand loyalty. I don't want nor expect a refund, but I do expect a committment to change.

We'll see if that happens. Thanks again for your responses!

Sean