Originally Posted by
jrhone
At stations with AC's the staff are cross utilized, other stations they are designated personnel who work with station management.
Thanks jrhone. I hope I didn't offend you with that comment about training - it didn't come out right.
Contrary to the broad-brush condemnation of airline employees that's so common, my personal experience, particularly since I began flying regularly about two years ago, is that the vast majority of AA employees I deal with are terrific. And I consider that a feat given the difficult choice of staying in a job and industry that are so economically difficult these days.
Unfortunately, I think the average consumer--while justified in outrage at individual incidents of bad service--tends to overgeneralize about how terrible things and people are. Though, of course, there are companies within which a crappy culture resides, regardless of how hard individuals try to overcome it.