I have always emailed but I am thinking a call is the way to go. The issues usually got resolved in a short time span (less then 3 days), except my latest. I am know Diamond and I thought the Diamond desk would react faster to my emails. Well, I get answers within 24 hours, but they don't solve anything, and seem almost generic with no references to my issues. I have traded several emials this week, all being responded to bt a different agent, and none have come close to a proper explanation. They were all apologetic but that's not what I wanted. Anyway the latest email reads: "I am sorry that you have not been contacted by the Guest Assistance Department or the Hampton Inn Southern Pines. Your concerns have been forwarded to our Guest Assistance Department again, including the case number for your complaint, (case # xxxxxxx). A copy has also been sent to the Guest Assistance Team supervisor to ensure a resolution." I know a phone call would have had my issue resolved quickly. No more emails from me. Of course you run the risk of speaking with someone whose native tounge is not english...