I'm jealous - you received a specified error message. I had to make do with an unspecified error message:
http://www.flyertalk.com/forum/showp...9&postcount=34
They were helpful when I called in. I spoke to both tech support and an AP agent, total time about 10 min. I wonder how much that cost them - multiplied by the 100's of other callers. Time to give another bonus to some MBA or Black Belt