Greetings,
A couple of months ago I bought a ticket through usairways.com that I wound up having to cancel. The confirmation page said the following:
"Your reservation has been cancelled. The $XXX.XX value of the ticket may be applied to future travel booked through usairways.com or by calling 1-800-428-4322. Future travel must be completed by XX/XX/2007. A change fee may apply. The value of this ticket may not be applied toward change fee."
I'd like to buy a new ticket online but can't figure out how to actually USE the credit. I tried contacting the web support folks via email and their answers have been less than helpful. I'm beginning to think that despite the above message, there's no way to book a ticket online using anything other than a credit card and have to call the 800 number.
Any pointers?