I think kaukau you'll find (as we did) that this latest change will cut through all of those problems we were having. They told me it was due to the ACD change and unrelated to the call center move.

On second thought, things aren't working as well as I thought and had been told. I just tried calling (to change an existing res) and after putting in my HM number, the system said that all circuits were busy and hung up on me. When I tried again, I selected #4, for new res (thinking they would be less likely to hang up on that kind of call) and in fact got through after almost 10 minutes wait. I was then told that starting this past Monday, some calls are already going to the Philippines. Seems like I'm getting different answers from everyone I talk with. Last thing I'd been told was that Philippines was on hold until August. So much for new technology and foreign call centers, huh?