Join Date: Jun 2006
Location: Lahaina, Hawai'i
Programs: HA Pua. Platinum WP, PR, QF, UA, AA, DL, NW Prince Preferred
Posts: 4,786
I've noticed that wait times have increased dramatically over the last couple of weeks on the Pualani phone #, as well as the general reservations phone #. I bet there's been some down-sizing of staff, in anticipitation of the July switch to the Phillipines call-center.
Last edited by kaukau; Apr 26, 2007 at 1:48 pm