Originally Posted by
Marriott Concierge
With the exception of a limited number of blackout dates, every hotel is required to make a percentage of their rooms available for standard awards. Redemptions may be booked 50 weeks in advance.
Still
wrong on all counts for the Vail Marriott! There have been no Standard awards available at this hotel for the period of Dec 07 - Apr 08
as originally reported over 6 weeks ago (but then it was only through Feb 08).
Originally Posted by
Marriott Concierge
Once that inventory is taken, members may use Anytime Awards for last room availability on standard rooms. If the hotel is selling standard rooms, you should be able to redeem an Anytime Award.
Wrong again in the case of the Vail Marriott. While there is a good amount of availability of
Stay Almost Anytime if We Decide to Let You awards at Vail Marriott, they are not available for the following nights yet Standard rooms
are available for sale:
Jan 5-12
Jan 16-21
Jan 31
Feb 1
Feb 13-21
Feb 23
Chris, either someone is lying to you, or you are lying to us. Either way it translates to Marriott lying to its customers.
Why does it take over 6 weeks to resolve this?
This along with
- Doubling the premium for Stay Almost Anytime if We Decide to Let You awards
- Excluding contractors from GOV rates
- Changing the terms on the BB so they can't be used with gifts cards
- Getting FT to pull rate codes sticky
- The inability to print EEOs and view certain pages when using IE7 and little progress made on its correction
sends a very clear message that Marriott doesn't care about its customers.