FlyerTalk Forums - View Single Post - Absolute nightmare changing award with ICC: confuses A to B with B to A

Apr 24, 2007 | 3:34 pm

#8

cstead

Join Date: Jul 2005

Location: SJC/SFO/OAK

Programs: BD Gold (and future SEN), 0.2MM AA EXP, HHonors Gold, SPG Gold

Posts: 3,107

This is absolutely horrible. Knowing how hard it is to get good agents to find book available seats, I can only imagine how painful it is to get bad agents to do this.

UA customer services saves another dollar again