Originally Posted by
darthbimmer
I don't understand how you got a refund for the full price difference. I thought that if you wanted to change a ticket booked in a discount class like S you had to pay a sizeable change fee. What am I missing?
I don't change my itinerary. The only difference is the price. I called UA three times. First when the price dropped from $105 to 104. I tried for the first time see how much hassle I had to go through to get a $1 price adjustment. A few minutes of initial wait. I spoke to a CSR, put on hold for 18 minutes, and got my $1 refund. yay.... 18 minutes for 1 dollar.
The second time I called for price adjustment $104 to $74 for 2 pax. I got $30 credit for 1 pax. T code had only 1 slot at that time. This was on the very first day the price dropped. I called in around 1 pm. I spoke to her supervisor and didn't get anything but 1 $30 credit.
The third time, I checked UA again. It showed another T code was available! CSR said, no, sir, we cannot give you a credit for the price drop. I argued by stating that a friend of mine just got a $30 credit for the same exact flight yesterday (which was actually I myself). He put me on 6 minutes hold then got another $30 for the 2nd pax.
S & T code showed for one-way.