Originally Posted by
yyznomad
Folks, Int'l J pax are entitled to the concierge as per the website...
At the very least, bring a printout of the page from the ac.com site...
but then again, you might want to see what Mr. Clipper801 has to say about this

Entitled to use the service yes. If you can find one at the airport. You are not to be given the phone number and not allowed to call and ask for help before hand. I had the same problem in Dec 06. I called AE/AC and both told me the same thing.